Contact
Quest Alien is made by a small team, and a real person reads every message.
For anything at all — help, an idea, a bug, or a question about your data — write to hello@questalien.com
Getting help faster
If something is not working, these make it quicker to sort out:
- Your phone or tablet, and whether it is the grown-up’s or the child’s.
- What you tapped, and what you expected to happen.
- A screenshot, if you can.
Never send us
Your password, your PIN or a join code. We will never ask for them, and nobody needs them to help you.
Privacy requests
To ask for a copy of your family’s data, or to have it corrected or deleted, write from the email address on your account if you have one, so we know the request is yours. The privacy page has the details.